Refund & Return Policy

Last updated: 14 May 2026

Our Commitment

At Dr. WEEE, customer satisfaction and product quality are central to our mission.
This Refund Policy explains when and how you may return a product or request a refund. It is governed by the laws of the Arab Republic of Egypt and complements (but does not override) any statutory consumer protection rights you may have.

1. Return Window

• You may return any product within 7 calendar days of delivery for any reason, provided it is unused and in its original packaging — full refund will be issued
• Defective products may be returned at any time during the warranty period (3 months for standard products; 6 months for Grade A products)

2. Eligibility for a Refund

To qualify for a refund, the product must be:

• In its original condition, unused, with the original packaging and accessories
• Accompanied by the original sales receipt or order number
• Returned within the applicable time window described above

3. Non-Returnable Items

• Cartridges that have been installed in a printer or opened from sealed packaging (except defective products under warranty)
• Products customized or filled to a customer-specific formulation
• Products damaged due to misuse, improper installation, or use in incompatible printers
• Bulk B2B orders subject to a signed framework contract — return terms revert to the contract

4. How to Initiate a Return

• Step 1: Email returns@drweee.eco or call our support line with your order number and reason for return
• Step 2: We issue a Return Authorization (RA) number within 24 business hours
• Step 3: Ship the product to our nearest service center, or schedule a free pickup for orders of 5+ items
• Step 4: Once received and inspected (1–3 business days), we process the refund or replacement

5. Refund Methods & Timing

• Credit/Debit card payments: refunded to the original card within 7–14 business days
• Bank transfers: refunded to the originating account within 5 business days
• Cash-on-Delivery payments: refunded by bank transfer or store credit at your choice
• Store credit refunds are credited instantly and never expire

6. Defective Products

If a Dr. WEEE product fails during the warranty period due to a manufacturing defect, we will — at our discretion — replace it free of charge, repair it, or refund the full purchase price.
If the defect causes documented damage to your printer, we will cover the related repair cost as well.

7. Shipping Costs

• Return shipping is free when the return is due to our error (defective, wrong item, damaged in transit)
• For change-of-mind returns within the 7-day window, return shipping is the customer's responsibility
• Original shipping fees are non-refundable unless the return is due to our error